Privacy, explained.

Who we are

Handcraft AI operates Kunlarcana, software for inspection companies to prepare and share reports. For privacy questions or requests, email support@kunlarcana.com.

Inspection companies decide what property and client information to collect and whom to share it with. Contact your inspector about the contents of an inspection report.

Information we handle

The public website does not ask you to create an account, submit a form or accept advertising cookies. Our hosting provider may process request and security logs. If you contact us by email, we receive the information you choose to include.

The inspection application processes account and company details, property addresses, client contacts, inspection findings, photos and videos, report recipients, agreements and acceptance records, and technical information needed to operate and protect the service. Optional offline features store some inspection information on your device.

How information is used

We use information to provide accounts and workspaces, save and deliver reports, send requested service messages, manage access, provide support and maintain the service. We do not use inspection content for advertising or sell inspection content.

Send only information you have authority to share. Do not email passwords, payment-card details or private report links when requesting support.

Service providers

Cloudflare hosts the website, application, database and media. Supabase provides application authentication, and Resend handles configured service emails. Google sign-in is optional. When subscription billing is enabled, Stripe processes payments; Kunlarcana does not store full card details.

If you use the AI product-help assistant, your question, recent conversation and bundled product-guide catalog and selected guide content are sent to the configured model provider, currently DeepSeek, to select and compose an answer. The assistant cannot query the inspection database or browse the web; any inspection details in a request are information a user entered in the conversation.

When Google address search is enabled, the address text you type and the suggestion you select are sent to Google Maps Platform to provide suggestions and fill address fields. We do not send client names, emails or inspection findings with these requests. Google processes this information under the Google Privacy Policy. You can enter an address manually and review or correct the filled fields.

These providers may process information outside Canada. We do not promise Canadian-only storage. The public website serves its fonts and imagery locally and does not use advertising or analytics scripts.

Reports and private links

Company permissions govern access to company records. Reports and agreements may be shared through private links. Anyone who obtains a valid link may be able to access its content, subject to configured access restrictions. Keep these links confidential.

Revoking a link prevents future access through that link; it cannot recall downloaded PDFs, screenshots or copies held by recipients.

Retention and your choices

Inspection records remain stored unless removed through an available control or an approved deletion request. Archiving is not deletion, and canceling a subscription does not automatically delete company records.

Email us to request access, correction or deletion. We verify your identity and authority, and may need the inspection company owner’s instructions for company-owned information. Legal obligations or documented disputes may require some information to be retained. Backup and provider retention may differ from active-service deletion.

Downloaded and offline copies on devices are outside remote deletion control. Use a trusted device and clear local data when it is no longer needed.

Questions or concerns

Contact support@kunlarcana.com with your company name and a brief description of your request. For suspected unauthorized access, use the subject “Security concern” and notify your company owner.

Last updated November 11, 2026. Material changes to this notice will be reflected here.